When implementing Unified Communications, you want to make sure that all your employees have a positive attitude towards the new systems and tools and are able from day one to work with them. To achieve this, John Cordier Academy helps you setup a training plan covering your different target groups. Both technical training and end-user training are invaluable to make your UC projects successful.

JCA organizes training from leading UC vendors next to in-house developed training. Following open calendar trainings are available at John Cordier Academy and are useful before or during the implementation phase of your project helping  the architects and administrators fully understand the potential of the new system. After the implementation phase these trainings are often chosen for updating colleagues with new job responsibilities or new hires. All of these trainings can also be tailored to your individual project.

CIPT1 v8.0 - Implementing Cisco Unified Communications Manager - Part 1

CIPT2 v8.0 - Implementing Cisco Unified Communications Manager - Part 2

CVOICE v8.0 - Implementing Cisco Unified Communications Voice over IP and QoS

IINS - Implementing Cisco IOS Network Security

IIUC2 - Implementing Cisco IOS Unified Communications - Part 2

QoS v2.3 - Implementing Cisco QoS

TVOICE v8.0 - Troubleshooting Cisco Unified Communications

UCAD - Cisco Unified Communications Architecture and Design

As unified communications projects impact all workers, the new systems & tools need to be explained in an efficient way. Several flavors of training to achieve this goal exist. John Cordier Academy can present you with many references and help you choose the best solution for your specific situation.

Benefits clearly include:

• Lower training costs
• Training at any time
• Reduction in post implementation support calls
• Better ROI of equipment

Example of customized E-learning

Transforming learning targets and lesson plans into structured self-study e-learning modules is a true challenge: a professional and structured approach is needed. JCA can help you with the development of a script that uses different elements, in a balanced way:

• Audio/narration
• Video clips
• Graphics
• On-screen text
• Navigation and interactivity
• In-course assessments checking for understanding

The final solution can be completely tailored to your needs, e.g. the e-learning will be branded according to your company's look and feel.

JCA can provide you with customized e-learning references e.g. this on-line example on IP telephones:

Part 1	Part 2	Part 3

Indeed, the migration towards IP telephony is often a real challenge not only technical but also in training. The entire staff must be familiarized with handling a new phone and new features in a very short time. The development of customized e-learning measure provides an answer:

• Training tailored to the customer's environment (his phone and his applications)
• No movement of all personnel

In addition, training remains accessible on the company Intranet for newcomers or for a refresher course in the months following the implementation of the telephony solution.

Contact us for further information or additional examples.