ITIL v3 Qualification

ITIL V3 Qualification

Levels within the scheme

There are four levels within the scheme:

Foundation Level
Intermediate Level (Lifecycle Stream & Capability Stream)
ITIL Expert
ITIL Master

Foundation Level

The Foundation Level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL. This certificate can be obtained after following the course ‘ITIL v3 foundation’ and passing the exam that is held at course end.

Intermediate Level

OVERALL PRICE FOR THE 5 LIFECYCLE COURSES:

-> 10.500 EUR (without promo: 12.125 EUR)

The Intermediate Lifecycle Stream includes 5 individual certificates built around the five core titles. The certificates can be obtained when passing the exams that are part of the different courses:

The focus of these modules is on the introduction and implementation of the specific Lifecycle phase, and coverage of the principles, processes and related activities.

The ITIL Lifecycle Specialist candidate will be interested in ITIL from a Lifecycle stages perspective and will often have, or be seeking a management or team leader role in their company that requires a broader focus on the management of ITIL practice areas and their interaction across the Service Lifecycle spectrum, than on the day-to-day execution level of detail. Candidates who work across teams or manage multiple capability areas will benefit from Lifecycle specialization.

ITIL Expert

To achieve the ITIL Expert in IT Service Management, candidates must successfully complete a number of Intermediate units in addition to the mandatory Foundation Level and the Managing Across the Lifecycle capstone course. This course brings together the full essence of a Lifecycle approach to Service Management, and consolidates the knowledge gained across the qualification scheme.

ITIL Master

This level of the qualification will assess an individual's ability to apply and analyse the ITIL concepts in new areas. This higher level qualification is currently under development.

ITIL V3 Qualification Flow Chart

Master level		MANAGING ACROSS THE LIFECYCLE

Expert level		MANAGING ACROSS THE LIFECYCLE

Intermediate level
USERS		MIDDLE MANAGEMENT		TOP MNGMT
SERVICE OPERATION	SERVICE TRANSITION	CONTINUAL SERVICE IMPROVEMENT	SERVICE DESIGN	SERVICE STRATEGY
ITIL SERVICE LIFECYCLE MODULES

Foundation level		ITIL FOUNDATIONS V.3

Credits

The ITIL Qualification Scheme uses a system that enables an individual to gain credits for each exam they take. Once candidates have accumulated 22 credits they can be awarded the ITIL Expert in IT Service Management.

The credit values for ITIL V3 qualifications are:

ITIL v3 Qualification	Credit Values
Foundation	2
Service Strategy	3
Service Design	3
Service Transition	3
Service Operation	3
Continual Service Improvement	3
Managing Across the lifecycle	5

ITIL V3 Credit System and the relationship between V3 & V2

The v2 ITIL Service Managers Certificate amounts for 17 credits. Together with the 5 credits to be earned when passing the v3 Managers Bridge exam, this amounts to 22 credits, sufficient to be awarded the ITIL Expert in IT Service Management. The Service Managers Bridge exam can be taken at the end of the ITIL Service Manager Bridge course.